Shipping policy

Thank you for shopping at Tcggermane. We are dedicated to ensuring your orders are processed and delivered with care. Please read our Shipping Policy below to understand our shipping practices.

1. Order Processing

  • Processing Time:
    All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
    Note: In the event of high order volumes or unforeseen circumstances, processing times may be extended. We will notify you via email if there is any delay.

  • Order Confirmation:
    You will receive an email confirmation once your order is placed. A separate shipping confirmation email will be sent once your order has been dispatched.

2. Shipping Rates & Delivery Estimates

  • Domestic Shipping (within Germany):

    • Standard Shipping: Estimated delivery within 3-7 business days.
    • Expedited Shipping (if available): Estimated delivery within 1-3 business days.
      Shipping rates for domestic orders are calculated at checkout based on the weight, dimensions, and destination of your order.

  • International Shipping:

    • For international orders, delivery times and shipping rates may vary depending on the destination.
    • Estimated delivery times are 7-21 business days.
    • Please note that international shipments may be subject to customs, taxes, and import duties, which are the responsibility of the recipient.

3. Shipping Methods

  • Carriers:
    We use reputable shipping carriers to ensure your order arrives safely. The carrier selected may vary based on your location and shipping method chosen at checkout.

  • Tracking Your Order:
    Once your order has shipped, you will receive a tracking number along with instructions on how to track your package online. Please allow 24-48 hours for the tracking information to become active.

4. Shipping Address

Please ensure that your shipping address is complete and accurate to avoid delays or non-delivery of your package. Tcggermane is not responsible for packages sent to an incorrect or incomplete address provided by the customer.

5. Shipping Issues

  • Delayed or Lost Packages:
    If your package does not arrive within the estimated delivery time, please check the tracking information first. If you still need assistance, contact us at contact@tcggermane.com or call +491773448730. We will work with you and the carrier to resolve the issue.

  • Incorrect or Damaged Items:
    If you receive an incorrect or damaged item, please contact our Customer Service team within 48 hours of delivery so we can assist you with a replacement or refund as outlined in our Return and Refund Policy.

6. Order Changes & Cancellations

  • Modifications:
    Changes or cancellations to your order must be made within 1 hour of placing your order. After this timeframe, we cannot guarantee that modifications can be accommodated because your order may have already been processed for shipment.
  • How to Request a Change:
    If you need to change your shipping address or cancel your order, please contact us immediately at contact@tcggermane.com or call +491773448730.

7. Contact Information

If you have any questions about our Shipping Policy or need further assistance, please contact us:

Tcggermane
Methfesselstraße 27, 97074 Würzburg, Germany
Email: contact@tcggermane.com
Phone: +491773448730