Refund policy

Thank you for shopping at Bramilo. We are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

1.1 Eligibility for Returns

  • You have 30 calendar days from the date you received your item to initiate a return.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Certain types of goods such as perishable items, custom or personalized products, intimate or sanitary goods, and final sale items cannot be returned unless otherwise specified at the time of purchase.

1.2 How to Initiate a Return

  • Please contact our Customer Service Team at Info@bramilo.com or call us at +491773448730 to request a return authorization.
  • Provide your order number, a description of the issue, and any relevant photographs if applicable.
  • Once your return request is approved, we will provide you with a return shipping address and instructions.

1.3 Return Shipping

  • Customers are responsible for paying for their own shipping costs for returning their item, unless the return is a result of our error (you received an incorrect or defective item, etc.).
  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely. Bramilo is not responsible for any lost or damaged return packages.

2. Refunds

2.1 Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2.2 Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at Info@bramilo.com

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@bramilo.com with your order details.

4. Non-Returnable Items

  • Certain items are non-returnable including:
    • Gift cards
    • Downloadable products or digital items
    • Items marked as final sale
  • If you have any questions regarding whether your item is non-returnable, please contact us before placing your order.

5. Damaged or Incorrect Items

  • Please inspect your order immediately upon receipt.
  • If you receive a damaged or incorrect item, please contact our Customer Service Team at Info@bramilo.com, within 48 hours of receiving your order. We will work with you to resolve the issue promptly.

6. Contact Information

If you have any questions on how to return your item to us, please contact:

Bramilo

Email: info@Bramilo.com

By shopping with Bramilo you agree to our Return and Refund Policy. We reserve the right to amend or update this policy at any time without prior notice, so please review it periodically for any changes.

Thank you for choosing Bramilo. Your satisfaction is our priority!